I have got to the end of my tether with this company. from start to finish ive received nothing but the poorest service and the slowest connection speeds i have ever come accross in my life!! yet to say the most expensive ive ever known.

do you know that sky are not actually providing the internet? all they are doing is selling on the line from another service provider and this goes on and on through around 5 companies which is why all of our connections are so slow.

If you are able to complete a ping test you can clearly see all connections go through atleast five other companies, this alone is enough to sue the absolute ass out of this rip off company!

If i were you i would screen print all connection speeds, video record the times when the internet is even too slow to complete the speed test, record all emails sent and cc them to yourself for future refference, record all phone calls ensuring you explain to the customer service rep you are recording for your own purposes and then approach your family lawyer to take their advice.

The truth is, sky cable are run really badly from the top down!

i would never ever ever recommend sky cable to my worst enemy!

poor service absolutey disgraceful connection speeds, false advertising, extremeley expensive monthly costs and generally unknowledgable customer service staff. STAY CLEAR!

the phillipines has some of the slowest internet connections in the world! why?

when we upgraded our internet from dial-up to broadband, i was reluctant to go w/ pldt at first. i asked Globe, Sky, i-manila (their cable), etc… but since they didn’t have services in Cainta during the time i was looking for internet providers, i was stuck with PLDT.

it was okay during the first year…and then lo and behold, you get to experience problems after problems. They said that w/ Destiny you have a 2 hour downtime, i’d rather have a 2 hour downtime than one that lasts for DAYS! Just to illustrate, we haven’t had any INTERNET CONNECTION (none at all!) from the last week of July, up until now, August 04, 2009. Right now I’m using Dial-up because i desperately need to go online to do things for school. The speed is not so great either…i mean isp Bonanza even matches the speed of PLDT, imagine that! dial-up and broadband internet having the same speed…just last summer, i called them because our internet connection was slow. and then they asked me to do some diagnostics to my computer, w/c of course worked to no avail because nothing was wrong w/ my computer…i knew that it was on their end. So after ~3 weeks of complaining and them insisting that it was my computer, they finally had a technician come over. And guess what the technician said: “Ahh, kasi ma’am noong mga panahon na iyon may inaayos kami eh. pero okay na po ngayon ayos na.” That made me nuts! Because why can’t they just tell me that they were troubleshooting something? And honestly, everytime i call their customer service i get STRESSED!
PLDT has failed me yet again…from the dial-up days to the now broadband days, and we’re paying each month. this is what i don’t like about companies who almost monopolize businesses. because you have to rely on them, they just really don’t care. makes me feel bad because mr MVP of PLDT comes from the same college as I…where’s the “man for others” in this type of business that doesn’t care about customers?
I even had this classmate during college..when we were making our thesis, his PLDT never functioned normally, so he never got the updates from our group. He called PLDT and of course they keep on telling him his computer was the one w/ the problem. He then complained for weeks, no proper response from PLDT, and then one day he called and said that he’s going to be switching. He’s now on Globe, and he loves it.
One time, last June lang… our internet went berserk (but just for a day), and i texted him and asked how Globe was…and he said: “i love it”. i just don’t like the fact of having another phone though…w/c is what’s stopping me from getting globe. my friend has ZPDee and she likes it…but i’m also afraid that it’ll have a lot of downtime, and reading some of the comments here, i’m afraid i might have the same experience as my PLDT experience…w/c i don’t want to happen. Why can’t we just have a good internet provider =(
Well that’s my experience w/ PLDT…maybe it’s just my experience that sucks, but just a little 2cents.

While I give you props for considering legal action. Note that I actually have a friend at Skycable and asking him for help only got me a “case study” from their team with the end conclusion that nothing is wrong on their end. So in order to end this frustration, I’m simply going to have my service disconnected as soon as the period I already paid for expires.

I am waiting for my PLDT application – taking a while since I needed to have the landline installed. While I have also seen the same complaints against PLDT, I am more than willing to give them a try since in my experience (we had PLDT in my parent’s house), they at least respond to complaints and never had this long a downtime. Itong Sky, super dedma.